TMW Media (Firm)
341) Business Management & HR Training: Episode 11,Business Management & HR Training The Empathy Muscle
Pub. Date
2023.
Description
Empathy is the ability to relate to the thought, emotion, or experience of others. Empathy is a right brain activity that allows you to step into the shoes of another person and understand their feelings and needs. Considering Americans are polarized yet businesses need relationships, it is time we support ourselves and other with compassion and sensitivity. We should be curious about the views and experiences of others. We will learn how important...
Pub. Date
2023.
Description
Get that job! A cover letter can help a job-seeker stand out from the other applicants. In this program you’ll learn the components of a great resume, the importance of editing documents and producing a great cover letter. The cover letter is a sales pitch that sells your unique value and a resume is a marketing document that sells your unique skills and strengths. The objective is to stand-out as a superior candidate and land an interview. As you...
Pub. Date
2023.
Description
Common sense is the ability to think and behave in a reasonable way; to make a decision based on a simple perception of tghe situation or the facts. We all have an impact on business - either as a customer or worker. More than 13 million working days are lost every year due to stress-related causes costing U.S. employers approximately {dollar}300 billion annually. Seven out of ten Americans think that civility has eroded. Perhaps it is time for customers...
Pub. Date
2023.
Description
The internet makes complaining easy - but comments and statistics are the roadmap to marketing and improvement. Statistically, consumers are engaged, informed and have limited time to make purchases. Do not lose them due to poor customer service, poor telemarketing techniques, poor order processing, or poor technical support. Every single person in your organization should be caring for customers in ways that exceed their expectations. We’ll learn...
Pub. Date
2023.
Description
Learn why we tell lies, the statistics about deception and the cues and clues to spot if someone is being dishonest. Deception is defined as the intentional withholding of information or diliberately misleading information to a participant. We lie. Often for good reason - but we lie. Children can deceive as early as 6 months using fake laughter or pretend crying just to get attention. To maintain healthy relationships, it is a good idea to learn the...
Pub. Date
2023.
Description
As children, we were taught to distinguish right from wrong and to get the answer right. To be right was so important that, when wrong, our first reactions were to deny it, get defensive, blame others, or internalize it. As adults, it is no wonder why so many people fear making mistakes - even to the point of viewing failure as permanent and success as temporary. Now is the time to etch this phrase into our minds "trial and error learning." We will...
Pub. Date
2023.
Description
It takes a very special individual to excel at customer service. The skilled individual is adaptable, articulate, attentive, caring, compassionate, confident, curious, flexible, friendly, goal-oriented, helpful, kind, motivated, patient, persuasive, a problem-solver, and tenacious. Now for those who may not possess every quality, they can be learned and serve you well throughout your career. We will learn the qualities of a great customer service...
350) Business Management & HR Training: Episode 15,Business Management & HR Training Jealousy at Work
Pub. Date
2023.
Description
The workplace does not contain cookie cutter workers. The workplace has talented employees with personalities. Some are quiet and perform their duties with precision and excellence every day. Others appear to be more visible and garner recognition for their charisma and contributions. And then there are those whose insecurity leads them to wander the halls in a state of envy jealousy. Jealousy is angry agitated worry. It is human behavior we experience...
Pub. Date
2020.
Description
In this program we'll learn safety measures to consider before opening schools, how to reassure children during the pandemic and how teachers can take care and protect themselves. Schools are an essential part of the wellbeing of communities. They provide a safe place for learning, help develop social and emotional skills, attend to students nutritional needs and offer physical activity and health support. Now their role is expanding to educate students...